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Frequently Asked Questions | |
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"Every question deserves an answer"
Why is electronic commerce (eCommerce) so important to us? eCommerce and the Internet are the hottest industries right now. eCommerce is the future. Our future. You need to take part of it and you need to take action now! Your competition is not wasting any time and neither should you. Especially since your competition today is global which also means that the world is your market and with many new opportunities. redtienda is the first real eCommerce software for businesses in Latin America. You use redtienda to first create and then manage your own online store. Learn more about online stores by clicking here or about redtienda by clicking here. redtienda is 100% in English. redtienda is created for anyone who wants to do business online and sell their products on the Internet. It is invaluable when you need to create an online store, where you not only display your products but also sell them directly to your visitors. If you already have or are planning to get your own Web site, we strongly recommend you to consider implementing eCommerce. Why can't I just have an ordinary Web site? Your Web site can be of two kinds; A. the "ordinary" corporate site that works just as a virtual presentation of your company and products, that in most cases nobody really uses, and it basically just costs you money to have...or B. an eCommerce Web site (an online store) that is actively used to increase your overall business and profits. This last type of Web site is what you need and what redtienda offers you. redtienda is good for small and medium-sized businesses who sell tangible products. Generally we recommend that you include at least 5 products, up thousands, that you want to sell online. It really does not matter if you are selling to consumers or other businesses, nationally or internationally, or what kind of products you offer. The best way to see if redtienda will work for you is to try our online demo and imagine your products in this simple demo store. Are there any limits for the type of products I can sell? Practically none, but we do not accept products that are illegal, harmful, or unsuitable in any way. Nor do we accept selling of multi-level products (MLM), most electronic products, and services. Quite frankly, you will not have use for redtienda selling this. It should be several tangible products that can be displayed in a catalog-format. See the "What kind of products do you sell?" list on the Get Started page if you are uncertain. What is the difference between an Internet shopping mall and redtienda? Big! You can see redtienda as having your own store, while having a presence in an Internet shopping mall as a shelf in somebody else's store. redtienda gives you the opportunity to have your own independent store on the Internet. How do I create my online store? First get redtienda and start creating your online store. Creating it consists of 2 steps. You start with configuring your design and then you insert the data for products, categories, and other pages. Before you launch the store you should test everything. Do not miss the Quick Tour. How long does it take to create an online store? It depends on its size, how organized your material is, and the time you spend. Some stores take a day to create while others take several weeks or months. As an example, we designed the demo store by ourselves, and since we had prepared all images and text content in a Word document, it took us just one night to create the entire store and then a couple of days to test, try different solutions by tweaking the content until we were happy. How much does redtienda cost me? redtienda (REDTIENDA LIGHT) is 100% free! There are no hidden charges. You can upgrade to REDTIENDA GOLD at any moment if you want to get access to several additional benefits. REDTIENDA GOLD costs just $37 USD per month, plus a $97 USD one-time setup fee. Learn more. Do I have to upgrade to REDTIENDA GOLD? No, of course not. You can upgrade to REDTIENDA GOLD if you want or simply continue with the free REDTIENDA LIGHT for as long as you want. There are no obligations. Are you charging something per transaction? No, we do not charge any cost per transaction. Does redtienda come with any guarantee? Not really since redtienda is free. There is no guarantee if you eventually upgrade to REDTIENDA GOLD at some moment since you by then will have experienced redtienda for some time and you then will have seen how powerful it is. Can I try redtienda before I get started? Absolutely, please try our online demo to see how redtienda works. How long will it take to get started? Once you have filled in your information on the Get Started form, you will get access to redtienda and your new online store immediately. What will happen after I have signed up? You will first get a confirmation email that contains all necessary information. You can then start working with your online store. The best way is to start with the 3-Step Design Wizard. Can I personalize the look of my online store? Yes, this is one of the main advantages of redtienda. You can chose from over 50 templates and thousands of colors to create a totally corporate design. You can even customize the templates in any way you want if you upgrade to REDTIENDA GOLD. You can use your own domain (www.yourcompany.com) as a REDTIENDA GOLD user. Your store address will be in the format mycompanyname.redtienda.net as a REDTIENDA LIGHT user. What if I do not want to create my online store myself? You can get help from a designer to create your online store. This is especially good if you upgrade to REDTIENDA GOLD since you then can modify templates. You can find a Web designer that is suitable for your requirements in our Web Designers Directory. How many products can I include? You can have max. 10 products as a REDTIENDA LIGHT user. If you upgrade to REDTIENDA GOLD you can include as many products as you want. You configure what payment methods you want to accept in the redtienda store manager. You should also write something about this in your online store (preferable on a page called "How To Buy") so that your customers know how to do business with you. How can I accept credit cards and/or online payments in my online store? As a REDTIENDA GOLD user you are able accept credit cards and/or online payments with 2CheckOut, PayPal, ClickandBuy, or DineroMail. Click here to learn more. How are the orders received by redtienda? Orders, like everything else, are accessed in the redtienda store manager. You can arrange orders by date, customer, etc. with complete information. Orders are also sent to you by email. How do I charge sales tax with my online store? It depends on where your business is located, what kind of products you sell, and to whom you sell them. Normally, if you export products to other countries, no sales tax is applicable. However, to be sure, please consult with local government agencies, chambers of commerce's, trade offices, and/or other organizations. Sales tax is configured in the redtienda store manager. How do I know what shipping options to offer? Like taxes, it depends on where your business is located, what kind of products you sell, and to whom you sell them. You need to check locally what is available for you. Shipping is configured in the redtienda store manager. Once the store is created, can I update it myself? Yes, you use the redtienda store manager to update the content, change pricing, add new products, make promotions, check orders, and much more. I am not ready or do not want to sell online, should I get redtienda anyways? We do NOT recommend it. redtienda is best used by existing companies that already operate a business that they want to take online. First get products to sell and a company, then redtienda. How can I get started directly? Just go to the Get Started page and follow the easy steps. I already have a Web site, can I still use redtienda? Sure, you can link your online store (made by redtienda) from your existing Web site. This is a great way to connect your normal static information Web site into the eCommerce level. I already have my own Web hosting, can I host my online store there? Unfortunately not, for security reasons, since your online store needs to be hosted on the same server where the redtienda eCommerce software is located. Why should I use redtienda and not other alternatives? Try them and compare them with redtienda and you will understand why redtienda is #1. I want to use multiple-languages, does redtienda support that? Sure, preferable you start in one language and when you are satisfied you can start implementing other languages. You can either open a new online store in the new language (using two stores) or upgrade to REDTIENDA GOLD so you can modify the templates to use two languages (using just one store). I do not know a lot about the Internet or computers, can I still use redtienda? Of course, redtienda is easy to use, as you will discover by yourself when you are testing our online demo. It does not require any previous experience or programming skills. The heavy programming is already done for you so you can focus solely on what's related to your business. I have quite some experience with Internet, will redtienda be too simple for me? No, redtienda will not be too simple for you. Rather the opposite. If you have knowledge about computers and the Internet, redtienda will be more enjoyable. You can implement many advanced functions. redtienda is very similar to Microsoft Word in that sense. It is very easy to get started for the beginner, but there is a lot more to implement for the more advanced user. redtienda has many powerful features, please read about them on our Benefits page. What computer equipment do I need to use redtienda? All you need is an ordinary computer, Internet connection, and a Web browser (what you use to read this page) for working with redtienda. There are no annoying downloads or complicated installations, you can simply work from any computer in the world with Internet access. What technology does redtienda use? It uses PHP on a MySQL server. What kind of security does redtienda use? There are several levels of security, both for you as a user and for your customers. Each security level can be accessed only by the correct User Name and Password. How will I get help if I do not understand anything? We have included many online resources in the redtienda store manager. There you will find answers in the redtienda manual and the other online guides. You will receive unlimited technical support from our redtienda experts if you upgrade to REDTIENDA GOLD. How can I contact you personally before I begin? We have all our contact information available on our Contact page. Will redtienda help me with marketing? Not really, redtienda is just to create and manage the online store itself. However, indirectly you will get help from the many online marketing tips in the redtienda store manager. We strongly recommend you to get our #1 free eCommerce course (only in Spanish). Also, include your products on shopping portals such as redcompras.com and Shopall. I have just ordered redtienda and entered the store manager, but what do I do now? If you have already used the 3-Step Design Wizard to configure the design, we recommend that you continue to insert a couple of products. Go to the "Support" area in the menu and read the quick guide "3 Easy Steps to Create Your Online Store" and all the other material. I have just launched my online store, but I have not sold much! What did I do wrong? You need to start promoting your online store! You need to get traffic and get famous for your uniqueness. Remember that creating a store on the Internet is like building a shopping mall in the jungle. It does not matter how nice and functional it is...if nobody knows about it, nobody will use it. We strongly recommend you to enter the "Promote Your Online Store" page in the "Manage" area to learn more how to start promoting your online store and get business. redtienda is great! I want to recommend it to someone, will I get paid for that? Yes! Please check out the redtienda associate program where you can earn well-paid commissions for referring new business to us. |
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Use
our eCommerce software redtienda to create an online
store for your business and start selling your products on the Internet. Easily! |
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